Last updated: June 30, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service. It also explains Your privacy rights and how applicable laws may protect You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Privacy Policy) refers to Brand Builder Pvt. Ltd.
Cookies are small files that are placed on Your computer, mobile device, or any other device by a website. Cookies may contain details of Your browsing history on that website and may be used for various purposes.
Country refers to: Nepal.
Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to the Application and/or website operated by the Company.
Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
Usage Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.
Personal Data may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, and City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service through a mobile device.
Location Data
We may use location services to provide You with location-based features, including:
- Delivery address suggestions
- Finding nearby stores or pickup locations
If You enable location services, We may collect and process information about Your actual location.
You can enable or disable location services at any time through Your device settings.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service: We may use Your information to provide, operate, maintain, and monitor the Service.
To manage Your Account: We may use Your information to register You as a user of the Service and manage Your account.
For the performance of a contract: We may use Your Personal Data to develop, comply with, and undertake purchase contracts for products, items, or services You have purchased or any other contract with Us through the Service.
To contact You: We may contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, including mobile application push notifications, regarding updates, security notifications, informative communications, and other information related to the functionalities, products, or contracted services.
To provide You with news and offers: We may provide You with news, special offers, and general information about other goods, services, and events that we offer that are similar to those You have already purchased or enquired about, unless You have opted not to receive such information.
To manage Your requests: We may use Your information to respond to and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets. Personal Data held by Us about our Service users may be among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our Service, products, services, marketing, and user experience.
Legal Basis for Processing Personal Data
If You are from the European Economic Area (EEA), Our legal basis for collecting and using Your Personal Data depends on the Personal Data concerned and the specific context in which We collect it.
We may process Your Personal Data because:
- We need to perform a contract with You.
- You have given Us permission to do so.
- The processing is in Our legitimate interests and is not overridden by Your rights.
- The processing is necessary for payment processing purposes.
- We need to comply with applicable laws.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The Company may also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when the data is used to strengthen the security or improve the functionality of Our Service, or when We are legally obligated to retain it for a longer period.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company’s operating offices and in other locations where the parties involved in processing are located.
This means that Your information may be transferred to and maintained on computers located outside Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, restructuring, or asset sale, Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy, where required by applicable law.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by applicable law or in response to valid requests by public authorities, such as a court or government agency.
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of the Company.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of Users of the Service or the public.
- Protect against legal liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us. However, no method of transmission over the Internet or method of electronic storage is completely secure.
While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Third-Party Service Providers
We may employ third-party companies and individuals to facilitate Our Service, provide the Service on Our behalf, perform Service-related services, or assist Us in analyzing how Our Service is used.
These third parties may have access to Your Personal Data only to perform these tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Firebase Analytics
Firebase Analytics is an analytics service provided by Google that helps us understand how users interact with our application and Service.
The information collected through analytics may include device information, usage information, location-related information where permitted, and other diagnostic information.
Google Analytics for Firebase
Google Analytics for Firebase is an analytics service provided by Google LLC (“Google”) that integrates with Firebase for mobile applications.
Google Analytics for Firebase may collect information about how users interact with the application, including device information, usage data, location information where permitted, and identifiers associated with the application or device.
Payment Processing
We may provide paid products and/or services within the Service. In such cases, We may use third-party payment processing services, including eSewa, Khalti, and IME Pay, where applicable.
We do not store or directly collect Your payment card details. Payment information is provided directly to the applicable third-party payment processor.
Your use of these payment services may also be subject to the privacy policies and terms of those payment providers.
Location Services
We may use location services to:
- Provide delivery estimates.
- Suggest nearby stores or pickup points.
- Improve delivery accuracy.
- Provide location-based features.
Location data is processed in accordance with this Privacy Policy and is not shared with third parties except where necessary to provide our services or where required or permitted by applicable law.
Children’s Privacy
Our Service does not knowingly address or collect Personal Data from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from anyone under the age of 13 without appropriate parental consent, We will take reasonable steps to remove that information from Our systems.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us.
If You click on a third-party link, You will be directed to that third party’s website.
We strongly advise You to review the Privacy Policy of every website You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Changes to This Privacy Policy
We may update Our Privacy Policy from time to time.
We will notify You of any changes by posting the new Privacy Policy on this page.
Where appropriate or required by applicable law, We may also notify You via email or through a prominent notice on Our Service before the changes become effective.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page, unless otherwise stated.
Contact Us
If you have any questions about this Privacy Policy, You can contact us using the following information:
Company: Brand Builder Pvt. Ltd.
Website: brandbuilder.com.np
Email: mail@brandbuilder.com.np
Phone: +977 9802850777
Consent
By using Our Service, You consent to the collection and use of Your information as described in this Privacy Policy.
Additional Disclosures
Your Rights
You may have the right to access, update, or delete Your Personal Data, subject to applicable laws and regulations.
You may exercise these rights by using the relevant account settings available within the Service or by contacting Us directly.
Data Portability
Where applicable, You may have the right to request a copy of Your Personal Data in a structured, commonly used, and machine-readable format.
Right to Erasure
Where applicable, You may have the right to request deletion of Your Personal Data under certain circumstances and subject to applicable laws.
Data Breach Notification
In the event of a data breach that compromises Your Personal Data, We will take appropriate steps to assess, respond to, and notify affected users and relevant authorities where required by applicable laws.
International Data Transfers
Your data may be transferred to and processed in countries other than Nepal.
Where required, We will take appropriate measures to protect Your Personal Data during such transfers and handle Your information in accordance with applicable data protection requirements.